Question 1

What is RideHQ?

Accepted Answer

RideHQ is a mobile app for motorcycle riders that helps you track maintenance, log track sessions and lap times, manage your parts inventory, and plan upcoming rides — all in one place.

Question 2

What devices does it work on?

Accepted Answer

RideHQ is available on both iOS (iPhone) and Android.

Question 3

Do I need an account?

Accepted Answer

Yes. You'll need to register with an email and password. Your data syncs to the cloud so you can restore it if you change devices or reinstall.

Question 4

Is an internet connection always required?

Accepted Answer

No. RideHQ works fully offline. You can add bikes, log sessions, update maintenance, and manage inventory without a connection. Everything syncs automatically in the background when you're back online.

Question 5

How much does RideHQ cost?

Accepted Answer

Monthly — £4.99/month. Yearly — £47.90/year (saving around 20% compared to monthly).

Question 6

Where do I manage or cancel my subscription?

Accepted Answer

Go to Settings → Manage Subscription. This opens your App Store (iOS) or Play Store (Android) subscriptions page.

Question 7

Can I restore a previous purchase?

Accepted Answer

Yes. Go to Settings → Restore Purchases to recover an existing subscription on a new device or after reinstalling.

Question 8

What happens if I cancel?

Accepted Answer

You keep full access until the current billing period ends, then the subscription screen appears on next open.

Question 9

How do I add a bike?

Accepted Answer

Tap Add New Bike on the Garage screen. Search the catalogue to pull in OEM specs automatically, or tap through to add a custom bike if yours isn't listed.

Question 10

Can I add multiple bikes?

Accepted Answer

Yes, no limit. Use the bike selector dropdown at the top of the Garage to switch between them.

Question 11

What does each bike show?

Accepted Answer

Each bike has three tabs: Service, Tools, and Notes.

Question 12

What does the Service tab do?

Accepted Answer

It shows your current engine hours, all OEM-based service intervals with their due status, and your full service history for that bike.

Question 13

How do service warnings work?

Accepted Answer

RideHQ calculates hours remaining until each service is due based on your current hours and when it was last done. Overdue and upcoming services are flagged here and surface on the Home screen.

Question 14

How do I log a service?

Accepted Answer

Tap a service item and mark it as done. You can record notes and the hours at the time of service.

Question 15

Can I view my service history?

Accepted Answer

Yes. All logged services appear in the history list within the Service tab.

Question 16

What tools are available?

Accepted Answer

The tools shown depend on your bike. Available tools include: Suspension — the Suspension Wizard gives personalised fork and shock settings based on your weight, skill level, and track type. You can also save and load suspension presets. Tire Pressure — a calculator that gives recommended PSI based on your bike class, terrain, and conditions. Gearing Helper — sprocket recommendations based on terrain, track speed, and current setup. Premix Calculator — oil ratio calculator for 2-stroke bikes (only shown for 2-stroke bikes).

Question 17

What are suspension presets?

Accepted Answer

After running the Suspension Wizard you can save the result as a named preset (e.g. "Hard pack", "Soft/wet"). Presets can be loaded and updated from the same screen.

Question 18

What is the Notes tab for?

Accepted Answer

Notes let you save free-text information against a specific bike — setup changes, observations, anything relevant.

Question 19

What are Reminders?

Accepted Answer

Reminders are hour-based alerts tied to a bike. You set a description and the engine hours at which you want to be reminded.

Question 20

What is Inventory for?

Accepted Answer

Inventory lets you track stock for each bike separately. Tap a bike from the Inventory screen to manage its items.

Question 21

What categories are there?

Accepted Answer

Each bike has four categories: Fuel, Oil, Spares, and Tyres.

Question 22

What can I record for each item?

Accepted Answer

Name, quantity, unit (litres, ml, or pieces), and an optional note.

Question 23

How does fuel tracking work?

Accepted Answer

When you log a session you can enter fuel used. RideHQ deducts this from your fuel inventory and uses it to estimate your consumption rate for planning.

Question 24

How do I add a track?

Accepted Answer

Go to Track and tap Add Track. Give it a name and enter the nearest town or city — this is used for weather data.

Question 25

How do I log a session?

Accepted Answer

Open a track and tap Add Session. Enter the date, lap times, an optional total duration, and notes.

Question 26

Can I log individual lap times?

Accepted Answer

Yes. You can add laps one by one within a session. RideHQ calculates your best lap and average lap automatically.

Question 27

Can I edit or delete a session?

Accepted Answer

Yes — tap a session to expand it, then edit or delete from there.

Question 28

What is in the Extras tab?

Accepted Answer

Each track has an Extras tab with three sections: Ride Confidence — log a pre-ride and post-ride confidence score (out of 10) for each visit, with optional notes. Track Tips — save personal tips for sections of the track (e.g. braking points, lines). Track Sections — break the track down into named sections, each with a focus area and difficulty rating.

Question 29

What is the Planner?

Accepted Answer

The Planner lets you schedule upcoming ride days. Add a date, track, and bike and RideHQ will show an estimated fuel requirement and flag any maintenance due around that ride.

Question 30

What is Quick Log?

Accepted Answer

Quick Log lets you record a completed ride quickly — bike, hours ridden, fuel used, and optionally link it to a track session. It's accessible from the Planner when marking a ride as done, and from the Home screen.

Question 31

What does the Home screen show?

Accepted Answer

Quick access buttons to Garage, Inventory, Tracks, and Planner. AI-generated insights covering maintenance, inventory, and ride preparation. A weather summary for your saved tracks. A summary of your most recent ride.

Question 32

Where do the insights come from?

Accepted Answer

RideHQ's insight system analyses your maintenance status, inventory, upcoming rides, and weather to surface relevant tips. Richer data (more sessions, services logged) produces more detailed insights. An internet connection is needed.

Question 33

Can I share my stats?

Accepted Answer

Yes. The Home screen includes a share card you can export and share.

Question 34

What can I change in Settings?

Accepted Answer

Subscription — view status, manage subscription, restore purchases, view subscription info. Appearance — switch between dark and light theme, toggle metric/imperial units, and change date format. Notifications — enable or disable push notifications. Legal — Privacy Policy, Terms of Service, End User License Agreement, Terms & Safety Disclaimer. Help — contact support or open the Help Centre. Account — delete your account.

Question 35

How do I delete my account?

Accepted Answer

Go to Settings → Delete Account and confirm. This permanently removes all your data and cannot be undone.

Question 36

Is there a way to request deletion without using the app?

Accepted Answer

Yes — a deletion request page is linked on the App Store and Play Store listing.

Question 37

How does sync work?

Accepted Answer

Changes save locally first, then sync to the cloud in the background when you have a connection. A status indicator at the top of each screen shows the current sync state.

Question 38

What if sync shows a problem?

Accepted Answer

RideHQ retries automatically. If items stay stuck, go to Settings (the sync status badge) and tap Retry Failed. Your local data is safe — it just waits until sync can complete.

Question 39

Will I lose data if I reinstall?

Accepted Answer

No. Logging back in restores everything from the cloud.

Question 40

The app is showing a subscription screen and I can't get past it.

Accepted Answer

A subscription is required. Tap View Subscription to subscribe. If you've already paid on this Apple ID or Google account, tap Restore Purchases in Settings.

Question 41

I forgot my password.

Accepted Answer

Tap Forgot Password on the login screen and check your email for a reset link.

Question 42

I'm not receiving push notifications.

Accepted Answer

Check that notifications are enabled for RideHQ in your device settings (iOS: Settings → Notifications → RideHQ / Android: Settings → Apps → RideHQ → Notifications). You can also toggle this inside the app under Settings → Notifications.

Question 43

How do I contact support?

Accepted Answer

Email support@ridehqmx.net or tap Contact Support in Settings.

Help Centre

FAQ

Getting Started

Subscription

Garage — Overview

Garage — Service Tab

Garage — Tools Tab

Garage — Notes Tab

Inventory

Track — Sessions

Track — Extras Tab

Planner

Home Screen

Settings

Sync & Offline

Troubleshooting